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FAQ

Need help navigating the site or having issues with ordering?

  • Call e-commerce customer service at 717-396-7100

 

How do I check the status of my order?

  • You will receive an acknowledgment of your order by email
  • You can click on the Order Status button at the top of the website for order details and shipping information
  • Call e-commerce customer service at 717-396-7100 with any questions or you may email ncollins@apexadv.com  with questions

 

Can I make a return or an exchange?

  • Worn or washed clothing cannot be exchanged or returned. No custom ordered apparel or close-out items can be returned. Purchaser is responsible for freight both ways on a return or exchange.
  • ITEMS CANNOT BE RETURNED AFTER 60 DAYS

 

Need to order custom merchandise or you don't see something on the store?

Please contact Justin Brubaker: 
e-mail:jbrubaker@apexadv.com
phone: 717-553-1941

 

When will I receive my order?

  • Student Uniform orders will be filled as soon as possible but there is no guarantee of delivery date and may take 3-5 weeks to complete.
  • Regular college apparel and accessories will ship within 24 hours as long as inventory is available. If inventory were to not be available, customer service will contact you.